{"id":3943,"date":"2025-09-04T17:54:14","date_gmt":"2025-09-04T15:54:14","guid":{"rendered":"https:\/\/nikayajewelry.com\/general-terms-and-conditions\/"},"modified":"2025-12-11T19:44:20","modified_gmt":"2025-12-11T18:44:20","slug":"general-terms-and-conditions","status":"publish","type":"page","link":"https:\/\/nikayajewelry.com\/en\/general-terms-and-conditions\/","title":{"rendered":"General terms and conditions"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"3943\" class=\"elementor elementor-3943 elementor-2894\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4d50c9a e-flex e-con-boxed e-con e-parent\" data-id=\"4d50c9a\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4b44e74 elementor-widget elementor-widget-heading\" data-id=\"4b44e74\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">General Terms and Conditions of the Online Store and website<br>www.nikayajewelry.com <\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9cf17ce e-flex e-con-boxed e-con e-parent\" data-id=\"9cf17ce\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6e670a5 elementor-widget elementor-widget-text-editor\" data-id=\"6e670a5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ol><li><b> GENERAL<\/b><\/li><\/ol><p><span style=\"font-weight: 400;\">These General Terms and Conditions are drawn up in accordance with the applicable legislation of the Republic of Slovenia, the currently valid Consumer Protection Act (ZVPot-1), the Personal Data Protection Act (ZVOP-2), the recommendations of the Chamber of Commerce and Industry of Slovenia (GZS) and international e-commerce codes.<\/span><\/p><p><span style=\"font-weight: 400;\">The General Terms and Conditions of the online store <\/span><a href=\"http:\/\/www.nikayajewelry.com\"><span style=\"font-weight: 400;\">www.nikayajewelry.com<\/span><\/a><span style=\"font-weight: 400;\"> (hereinafter: the online store) define the conditions of purchase and sale of products in the online store, which is operated by NIKAYA, oblikovanje nakita in trgovina d.o.o. (hereinafter: the provider).<\/span><\/p><p><span style=\"font-weight: 400;\">The General Terms and Conditions are published in a visible place on the website and are permanently available there. The buyer is bound by the General Terms and Conditions that are in force at the time of purchase or order placement and which form an integral part of the sales contract. The provider reserves the right to change the General Terms and Conditions at any time and without prior notice. The amendments take effect on the day of their publication and are binding for users from that date onwards.<\/span><\/p><ol start=\"2\"><li><b> INFORMATION ABOUT THE PROVIDER<\/b><\/li><\/ol><p><span style=\"font-weight: 400;\">Company name: <\/span><b>NIKAYA, oblikovanje nakita in trgovina, d.o.o.<\/b><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">Address: <\/span><b>Ro\u017ena dolina, cesta VI 1a, 1000 Ljubljana<\/b><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">Registration number:<\/span><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">VAT ID: <\/span><b>SI15023672<\/b><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">VAT payer: <\/span><b>YES<\/b><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">Legal form: <\/span><b>limited liability company (d.o.o.)<\/b><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">Website: <\/span><a href=\"http:\/\/www.nikayajewelry.com\"><b>www.nikayajewelry.com<\/b><span style=\"font-weight: 400;\"><br \/><\/span><\/a><span style=\"font-weight: 400;\">Email: <\/span><b>info@nikayajewelry.com<\/b><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">Telephone: <\/span><b>+386<\/b> <b>41 270 396<\/b><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">Bank account (TRR): <\/span><b>SI56 0284 3026 3058 651<\/b><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">Registration authority: <\/span><b>AJPES, Ljubljana<\/b><\/p><p><span style=\"font-weight: 400;\">Business unit:<\/span><span style=\"font-weight: 400;\"><br \/><\/span><b>PE Zlatarna NIKAYA jewelry, Je\u017ekova ulica 1, 1000 Ljubljana<\/b><\/p><ol start=\"3\"><li><b> PRODUCTS FOR SALE<\/b><\/li><\/ol><p><span style=\"font-weight: 400;\">In the online store, the provider offers jewelry made of gold of fineness 585\/000 and 750\/000, silver of fineness 912\/000, or combinations of these materials. Silver products and white-gold products may be additionally protected with rhodium plating. The offer also includes jewelry with brilliant-cut diamonds or other precious stones.<\/span><\/p><p><span style=\"font-weight: 400;\">For gold jewelry and jewelry with precious stones we provide a certificate of authenticity and quality.<\/span><\/p><p><span style=\"font-weight: 400;\">All products are properly marked with the fineness of the metal, the maker\u2019s mark and also carry the conformity mark for products (state hallmark of the Metrology Institute of the Republic of Slovenia).<\/span><\/p><ol start=\"4\"><li><b> AVAILABILITY OF INFORMATION<\/b><\/li><\/ol><p><span style=\"font-weight: 400;\">The provider undertakes that the buyer will be provided, before being bound by a contract or offer, with at least the following information:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">details of the provider (name, registered office and registration number),<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">contact details for quick and effective communication (telephone number, email),<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">essential characteristics of the products in the offer,<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">information on product availability,<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">delivery conditions (method, place and time of delivery),<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">prices, clearly defined, including an indication of whether they already include VAT, transport costs and any other charges,<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">methods of payment and delivery,<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">the period of validity of the offer,<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">the period during which it is possible to withdraw from the contract and the conditions for withdrawal,<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">an explanation of the complaints procedure, including all data on the contact person.<\/span><\/li><\/ul><ol start=\"5\"><li><b> ORDERING PRODUCTS OR SERVICES<\/b><\/li><\/ol><p><span style=\"font-weight: 400;\">Products can be ordered in the online store 24 hours a day, every day of the year. Services are provided within the territory of the Republic of Slovenia, and delivery is also possible to EU Member States. An order may be placed by a natural or legal person. If the buyer is a legal entity, additional fields for the identification of the legal entity must be completed. Ordering is carried out in the Slovenian language.<\/span><\/p><p><span style=\"font-weight: 400;\">The provider will store the order or sales contract on the server and will, at the buyer\u2019s request sent by email to <\/span><b>sales@nikayajewelry.com<\/b><span style=\"font-weight: 400;\">, forward it to the buyer.<\/span><\/p><ol start=\"6\"><li><b> ORDER PLACEMENT PROCESS<\/b><\/li><\/ol><p><span style=\"font-weight: 400;\">In the online store, the buyer selects a product or products and adds them to the cart, reviews the cart, enters billing and delivery details, selects the delivery and payment method, and confirms the order.<\/span><\/p><p><span style=\"font-weight: 400;\">The buyer adds (or removes) products to the cart using the <\/span><b>\u201cADD TO CART\u201d<\/b><span style=\"font-weight: 400;\"> button. By clicking the <\/span><b>\u201cVIEW CART\u201d<\/b><span style=\"font-weight: 400;\"> button, the buyer can view the products in the cart and the total value of the order (excluding delivery costs and any other costs related to the payment method). In the cart, the buyer can change the quantity of products, if stock allows, using the plus\/minus buttons and clicking <\/span><b>\u201cUPDATE CART\u201d<\/b><span style=\"font-weight: 400;\">. At this stage, the buyer may also remove products they do not wish to purchase.<\/span><\/p><p><span style=\"font-weight: 400;\">In the <\/span><b>\u201cCOUPON CODE\u201d<\/b><span style=\"font-weight: 400;\"> field the buyer can enter a valid discount code and click <\/span><b>\u201cAPPLY COUPON\u201d<\/b><span style=\"font-weight: 400;\">.<\/span><\/p><p><span style=\"font-weight: 400;\">By clicking <\/span><b>\u201cPROCEED TO CHECKOUT\u201d<\/b><span style=\"font-weight: 400;\">, the buyer moves to the next step. First, they enter billing information (name, surname, country, street, postal code, city, telephone number and email address). When ordering via the online form, in addition to personal data (name and surname, address, email), a telephone number is also required so that the provider or the delivery service can inform the buyer about the progress of the order (all such messages are free of charge for the buyer).<\/span><\/p><p><span style=\"font-weight: 400;\">If the buyer wishes the products to be delivered to another address, they tick the field <\/span><b>\u201cShip to a different address?\u201d<\/b><span style=\"font-weight: 400;\"> and additional fields for the new address (name, surname, country, street, postal code, city) open. After entering these details, the buyer selects the delivery method and payment method. Before submitting the order, the buyer must confirm that they have read and agree with the General Terms and Conditions.<\/span><\/p><p><span style=\"font-weight: 400;\">The buyer then completes the purchase by clicking the <\/span><b>\u201cPLACE ORDER\u201d \/ \u201cBUY NOW\u201d<\/b><span style=\"font-weight: 400;\"> button. Throughout the ordering process and up to this final step, the buyer is able to review the order, identify and correct any errors.<\/span><\/p><p><span style=\"font-weight: 400;\">The order becomes valid and binding once the buyer submits it (by pressing the \u201cbuy now\u201d button in the cart). Immediately thereafter, the buyer receives an automatic email notification from the provider confirming that the order has been successfully submitted. This email is not confirmation that the product is in stock or that shipment has begun.<\/span><\/p><p><span style=\"font-weight: 400;\">In the case of payment by credit card or cash on delivery, the order will be confirmed and dispatched as soon as possible, and at the latest within 6 weeks of submitting the order, with a new email confirming the order and its dispatch. In the case of payment by pro forma invoice, the buyer will receive confirmation of the order and dispatch immediately after the payment has been made. Once the full order amount is credited to the provider\u2019s bank account, the order is considered paid. The buyer has 8 days to pay the pro forma invoice. If payment is not made within this period, the provider may cancel the order\/contract. As a rule, the provider will dispatch the order on the same or the next business day after receipt of payment, and no later than within 5 business days of receiving the full purchase price.<\/span><\/p><p><span style=\"font-weight: 400;\">If the ordered product is not in stock or the order cannot be fulfilled for other reasons, the buyer will be informed by telephone or email. In case of an error, the buyer may cancel the order without additional costs at any time up until receiving the email confirming the order and its dispatch.<\/span><\/p><p><span style=\"font-weight: 400;\">By placing the order, the buyer confirms that they have been informed of the General Terms and Conditions and have been explicitly made aware of them. Registration is not required for a purchase in the online store. The data is stored in the customer database and the buyer may request access to their personal data. In any case, the buyer may request a copy of the sales contract via email at <\/span><b>sales@nikayajewelry.com<\/b><span style=\"font-weight: 400;\">.<\/span><\/p><p><span style=\"font-weight: 400;\">The sales contract between the provider and the buyer in the online store is concluded at the moment the provider sends the buyer the first email confirming the order. From this moment on, all prices and other conditions are fixed and apply equally to both the provider and the buyer.<\/span><\/p><ol start=\"7\"><li><b> CHANGE OF ORDER<\/b><\/li><\/ol><p><span style=\"font-weight: 400;\">After placing an order, the buyer may cancel or change it by submitting a new order with updated data on the website and sending a cancellation request for the previous order to <\/span><b>sales@nikayajewelry.com<\/b><span style=\"font-weight: 400;\">. The buyer may also cancel or change the order by telephone at <\/span><b>041 270 396<\/b><span style=\"font-weight: 400;\">.<\/span><\/p><ol start=\"8\"><li><b> PRICES<\/b><\/li><\/ol><p><span style=\"font-weight: 400;\">All product prices listed on the website are in euros (EUR) and include 22% value added tax (VAT). Delivery\/shipping costs are not included. The prices and discounts valid at the time the order is placed apply.<\/span><\/p><p><span style=\"font-weight: 400;\">The validity periods of promotional prices are specified in the online store. Promotional prices and discounts valid at the time of purchase are automatically applied upon order submission and do not need to be claimed separately. If, for any reason, a promotional price or discount is not applied in the final calculation, the buyer must inform the provider in advance and request a correction of the invoice or rectification of the price error. If the buyer pays the amount shown in the final calculation without the discount or promotional price applied, it is considered that they accept the final price and cannot later raise a complaint. Notwithstanding this, the provider may, at their own discretion and depending on the circumstances, reimburse the price difference or issue a credit note for future purchases.<\/span><\/p><p><span style=\"font-weight: 400;\">The listed prices apply only to purchases in the online store.<\/span><\/p><p><span style=\"font-weight: 400;\">The price in the online store is the same for registered users and guests. We reserve the right to change prices without prior notice.<\/span><\/p><ol start=\"9\"><li><b> GIFT VOUCHERS AND DISCOUNT CODES<\/b><\/li><\/ol><p><span style=\"font-weight: 400;\">In the online store it is possible to pay with gift vouchers. When purchasing an e-gift voucher, the buyer receives a unique code for the voucher value by email, which can be redeemed at checkout. The code is entered in the cart under <\/span><b>\u201cAPPLY COUPON\u201d<\/b><span style=\"font-weight: 400;\"> or at checkout under <\/span><b>\u201cENTER CODE\u201d<\/b><span style=\"font-weight: 400;\">, and the voucher amount is automatically deducted from the total order value. A gift voucher can only be used in its full amount. If the order value exceeds the value of the voucher, the buyer pays the difference. If the order value is lower than the value of the voucher, the provider does not refund the remaining amount.<\/span><\/p><p><span style=\"font-weight: 400;\">Gift vouchers can never be exchanged for cash.<\/span><\/p><p><span style=\"font-weight: 400;\">The voucher may be transferred to another person, but only in its full value. When using a physical gift voucher, the buyer or holder must present the original voucher to the provider. Photocopies or any other forgeries of the voucher will not be accepted.<\/span><\/p><p><span style=\"font-weight: 400;\">If the buyer has a discount code, they can use it at checkout. The buyer enters the code in the cart under <\/span><b>\u201cAPPLY COUPON\u201d<\/b><span style=\"font-weight: 400;\"> or at checkout under <\/span><b>\u201cENTER CODE\u201d<\/b><span style=\"font-weight: 400;\"> and the discount amount or percentage is automatically applied to the total value of the order or to an individual product, depending on the type of code.<\/span><\/p><p><span style=\"font-weight: 400;\">If the buyer withdraws from the contract and used a discount code for the purchase, this discount is taken into account when refunding the payment. The buyer is only entitled to a refund of the amount actually paid for the product.<\/span><\/p><p><span style=\"font-weight: 400;\">Discount codes are valid only for purchases through the website and must be entered in the cart under <\/span><b>\u201cAPPLY COUPON\u201d<\/b><span style=\"font-weight: 400;\"> or at checkout under <\/span><b>\u201cENTER CODE\u201d<\/b><span style=\"font-weight: 400;\">.<\/span><\/p><ol start=\"10\"><li><b> PAYMENT METHODS AND INVOICING<\/b><\/li><\/ol><p><span style=\"font-weight: 400;\">The online store offers several payment methods:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Payment by credit card<\/b><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">Payment by credit card is processed via the Stripe payment system. Stripe is a very secure system that supports the 3D Secure 2 standard \u2013 a card authentication system introduced by the European Payment Services Directive (PSD2).<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Payment by pro forma invoice<\/b><span style=\"font-weight: 400;\"><br \/><\/span><span style=\"font-weight: 400;\">The buyer submits the order and receives an email containing the payment details. The payment deadline is 3 business days from receipt of the email.<\/span><\/li><\/ul><p><span style=\"font-weight: 400;\">The provider reserves the right, in cases where the buyer does not accept the parcel, to require prepayment for any subsequent orders before dispatch.<\/span><\/p><p><span style=\"font-weight: 400;\">The provider sends the buyer an e-invoice or a printed invoice if the buyer explicitly requests it.<\/span><\/p><p><span style=\"font-weight: 400;\">The invoice itemises the price and all costs related to the purchase.<\/span><\/p><p><span style=\"font-weight: 400;\">Until the purchase price is paid in full, the selected products remain the property of the provider.<\/span><\/p><ol start=\"11\"><li><b> DELIVERY<\/b><\/li><\/ol><p><span style=\"font-weight: 400;\">Delivery is handled by <\/span><b>Po\u0161ta Slovenije<\/b><span style=\"font-weight: 400;\"> or <\/span><b>DHL Express<\/b><span style=\"font-weight: 400;\">. Delivery costs are charged in accordance with the current price list of the carrier, and the shipping cost depends on the size of the parcel. The cost is shown at checkout so that the buyer is informed in advance.<\/span><\/p><p><span style=\"font-weight: 400;\">Within the Republic of Slovenia, delivery costs <\/span><b>4.80 EUR<\/b><span style=\"font-weight: 400;\"> for purchases up to <\/span><b>150.00 EUR<\/b><span style=\"font-weight: 400;\"> and for parcels up to <\/span><b>5 kg<\/b><span style=\"font-weight: 400;\">.<\/span><\/p><p><span style=\"font-weight: 400;\">Delivery is <\/span><b>free of charge<\/b><span style=\"font-weight: 400;\"> within Slovenia for purchases over <\/span><b>150.00 EUR<\/b><span style=\"font-weight: 400;\"> when using Po\u0161ta Slovenije.<\/span><\/p><p><span style=\"font-weight: 400;\">For other EU Member States and other countries, delivery costs <\/span><b>25.00 EUR<\/b><span style=\"font-weight: 400;\">, regardless of parcel weight.<\/span><\/p><p><span style=\"font-weight: 400;\">The buyer may also collect the order in person at the provider\u2019s premises at <\/span><b>Je\u017ekova ulica 1, Ljubljana<\/b><span style=\"font-weight: 400;\">, once notified that the order is ready for collection. Collection is possible only during official opening hours or by prior arrangement.<\/span><\/p><p><span style=\"font-weight: 400;\">The provider is not liable for delays caused by the carrier.<\/span><\/p><p><span style=\"font-weight: 400;\">From the moment the provider hands over the parcel to the carrier, the provider does not accept responsibility for loss or damage to the shipment during delivery. The same applies to loss or damage during return of the product by a delivery service.<\/span><\/p><ol start=\"12\"><li><b> WITHDRAWAL FROM THE CONTRACT AND RETURN OF GOODS<\/b><\/li><\/ol><p><span style=\"font-weight: 400;\">A buyer who is a consumer (natural person) has the right to withdraw from the contract within <\/span><b>14 days<\/b><span style=\"font-weight: 400;\"> of receiving the product, without stating any reason. The buyer must notify the provider of the withdrawal by means of an unambiguous statement sent by email, clearly indicating that they are withdrawing from the contract. The withdrawal period starts on the day following receipt of the product.<\/span><\/p><p><span style=\"font-weight: 400;\">In the event of withdrawal from the contract, the buyer must return the product to the provider no later than <\/span><b>14 days<\/b><span style=\"font-weight: 400;\"> from sending the withdrawal notification. The buyer may return the product in person to the provider\u2019s business premises by prior arrangement or send it by post to the address stated in point 2 of these General Terms and Conditions. The return deadline is considered met if the product is delivered to the provider\u2019s address or posted by registered mail before the expiry of the 14-day period.<\/span><\/p><p><span style=\"font-weight: 400;\">The buyer must return the product undamaged and in an unchanged quantity, unless the product has been destroyed, spoiled, lost or its quantity reduced without fault of the buyer. The buyer is liable for any diminished value of the product resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the product. From the moment of withdrawal, the buyer may not continue to use the products freely.<\/span><\/p><p><span style=\"font-weight: 400;\">In the event of withdrawal, the provider will refund the purchase price as soon as possible and no later than <\/span><b>14 days<\/b><span style=\"font-weight: 400;\"> after receiving the returned product. The refund will be made using the same payment method used for the original transaction, unless the buyer expressly requests otherwise. Cash refunds are not possible.<\/span><\/p><p><span style=\"font-weight: 400;\">If the buyer used a discount, bonus or promotional code when purchasing the product, these are considered as a discount in the event of withdrawal and are not refunded. A gift voucher is considered as a means of payment and is refunded to the buyer in the form of a new gift voucher.<\/span><\/p><p><span style=\"font-weight: 400;\">In the event of withdrawal from the contract, the buyer bears the cost of returning the product.<\/span><\/p><p><span style=\"font-weight: 400;\">In accordance with point 2 of Article 135 of ZVPot-1, the buyer has no right to withdraw from the contract for goods made to the consumer\u2019s specifications or clearly personalised.<\/span><\/p><p><span style=\"font-weight: 400;\">Returns are not accepted in the following cases:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">when the buyer ordered a product based on their own design,<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">products with a personal engraving,<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">wedding rings.<\/span><\/li><\/ul><ol start=\"13\"><li><b> WARRANTY<\/b><\/li><\/ol><p><span style=\"font-weight: 400;\">All products in the online store are covered by a <\/span><b>12-month warranty<\/b><span style=\"font-weight: 400;\"> from the date of purchase. The warranty can be claimed upon presentation of the invoice. Mechanical damage, improper use or use of products contrary to the manufacturer\u2019s instructions voids the warranty.<\/span><\/p><ol start=\"14\"><li><b> ASSERTION OF CLAIMS IN CASE OF NON-CONFORMITY OF GOODS<\/b><\/li><\/ol><p><span style=\"font-weight: 400;\">The provider supplies the buyer with goods that meet the requirements of Articles 72, 73 and 74 of ZVPot-1, where appropriate, and is liable for any non-conformity existing at the time of delivery. The provider is liable for any non-conformity that becomes apparent within <\/span><b>two years<\/b><span style=\"font-weight: 400;\"> of delivery.<\/span><\/p><p><span style=\"font-weight: 400;\">The buyer has the right to exercise their rights arising from the non-conformity of goods in accordance with ZVPot-1 (detailed from Article 81 to Article 87).<\/span><\/p><p><span style=\"font-weight: 400;\">The buyer may exercise their rights if they notify the provider of the non-conformity within <\/span><b>two months<\/b><span style=\"font-weight: 400;\"> from the day the non-conformity was discovered. The notification may be given in person (the provider issues a confirmation of receipt), sent to the store where the goods were purchased, or sent to the representative of the provider with whom the sales contract was concluded. In the notification, the buyer must clearly describe the non-conformity. The buyer may notify the provider in person, by telephone at <\/span><b>+386 41 270 396<\/b><span style=\"font-weight: 400;\">, or by email at <\/span><b>sales@nikayajewelry.com<\/b><span style=\"font-weight: 400;\">. The notification must be accompanied by the invoice or the order number. The buyer must allow the provider to inspect the goods for which the claim is made. If the existence of the non-conformity is disputed, the provider must submit a written reply to the buyer within <\/span><b>8 days<\/b><span style=\"font-weight: 400;\">.<\/span><\/p><p><span style=\"font-weight: 400;\">The provider is not liable for any non-conformity that appears after two years from delivery of the goods.<\/span><\/p><p><span style=\"font-weight: 400;\">The rights from the first paragraph of Article 81 of ZVPot-1 expire <\/span><b>two years<\/b><span style=\"font-weight: 400;\"> after the buyer notifies the provider of the non-conformity.<\/span><\/p><p><span style=\"font-weight: 400;\">In the case of non-conformity, the buyer who has notified the provider is entitled, under the conditions and in the following order, to:<\/span><\/p><ol><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">request that the provider restore conformity of the goods free of charge;<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">request a proportional reduction of the purchase price or withdraw from the sales contract and request a refund of the amount paid.<\/span><\/li><\/ol><p><span style=\"font-weight: 400;\">The buyer may request that the provider restore conformity within a reasonable time from notification, not exceeding <\/span><b>30 days<\/b><span style=\"font-weight: 400;\">. The provider may extend this period by up to <\/span><b>15 days<\/b><span style=\"font-weight: 400;\">, taking into account the nature and complexity of the goods, the severity of the non-conformity, etc. The provider must inform the buyer of any extension before the 30-day period expires.<\/span><\/p><p><span style=\"font-weight: 400;\">The buyer may choose between repair of the goods and replacement with new goods, unless this is impossible or involves disproportionate costs compared to the other remedy, taking into account all circumstances.<\/span><\/p><p><span style=\"font-weight: 400;\">Regardless of the above, the buyer may withdraw from the contract and immediately request a refund if the non-conformity appears within <\/span><b>30 days<\/b><span style=\"font-weight: 400;\"> of delivery of the goods.<\/span><\/p><p><span style=\"font-weight: 400;\">The assertion of rights arising from non-conformity is further regulated by ZVPot-1.<\/span><\/p><p><span style=\"font-weight: 400;\">The buyer may not withdraw from the sales contract if the non-conformity is only minor. The burden of proof that the non-conformity is minor lies with the seller.<\/span><\/p><ol start=\"14\"><li><b> LIMITATION OF LIABILITY<\/b><\/li><\/ol><p><span style=\"font-weight: 400;\">The provider makes every effort to ensure that the information published on the website is up-to-date and accurate. Nevertheless, product characteristics, prices or delivery times may change so quickly that the provider is unable to update the data immediately. In such cases, the provider will inform the buyer of the changes and allow them to withdraw from the contract or replace the ordered product.<\/span><\/p><p><span style=\"font-weight: 400;\">Photographs do not guarantee product characteristics. The provider strives to present products with as accurate photographs as possible, but all images should be considered symbolic (differences in colour shades are possible).<\/span><\/p><ol start=\"15\"><li><b> COLLECTION OF ITEMS<\/b><\/li><\/ol><p><span style=\"font-weight: 400;\">The buyer must collect the item ordered in the online store within <\/span><b>7 days<\/b><span style=\"font-weight: 400;\"> of receiving the notification from the delivery service. Otherwise, the parcel is returned from the delivery service to the provider\u2019s warehouse. Once the parcel is returned, the buyer can collect it at the provider\u2019s address within <\/span><b>7 days<\/b><span style=\"font-weight: 400;\">. If the buyer does not collect the product within this additional 7-day period, the provider will cancel the order. If the buyer wishes the parcel to be re-sent after it has been returned, they must pay the additional shipping costs in advance.<\/span><\/p><ol start=\"16\"><li><b> INTELLECTUAL PROPERTY<\/b><\/li><\/ol><p><span style=\"font-weight: 400;\">All content of the online store <\/span><a href=\"http:\/\/www.nikayajewelry.com\"><span style=\"font-weight: 400;\">www.nikayajewelry.com<\/span><\/a><span style=\"font-weight: 400;\"> (logo, photographs, texts, recordings, etc.) is protected by copyright. The provider and\/or the person expressly indicated for a specific piece of content holds all economic copyright to the material published on this website.<\/span><\/p><ol start=\"16\"><li><b> COMPLAINTS AND DISPUTES<\/b><\/li><\/ol><p><span style=\"font-weight: 400;\">The provider respects consumer protection legislation and strives to ensure an effective complaints-handling system. In case of problems, the buyer may contact the provider by telephone at <\/span><b>+386 41 270 396<\/b><span style=\"font-weight: 400;\"> or by email at <\/span><b>info@nikayajewelry.com<\/b><span style=\"font-weight: 400;\">.<\/span><\/p><p><span style=\"font-weight: 400;\">The complaint-handling procedure is confidential.<\/span><\/p><p><span style=\"font-weight: 400;\">The provider is aware that the essential characteristic of consumer disputes is the disproportion between the value of the product and the time and costs involved in resolving the dispute; therefore, the provider endeavours to resolve any disputes amicably.<\/span><\/p><p><span style=\"font-weight: 400;\">The provider does not recognise any out-of-court consumer dispute resolution body as competent for resolving consumer disputes that may be initiated by the buyer under the Out-of-Court Settlement of Consumer Disputes Act.<\/span><\/p><p><span style=\"font-weight: 400;\">The provider and the user will attempt to resolve disputes amicably. If this is not possible, the <\/span><b>District Court in Ljubljana<\/b><span style=\"font-weight: 400;\"> shall have jurisdiction to settle the dispute.<\/span><\/p><p><span style=\"font-weight: 400;\">These General Terms and Conditions are valid from <\/span><b>1 October 2025<\/b><span style=\"font-weight: 400;\">.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>General Terms and Conditions of the Online Store and websitewww.nikayajewelry.com GENERAL These General Terms and Conditions are drawn up in accordance with the applicable legislation of the Republic of Slovenia, the currently valid Consumer Protection Act (ZVPot-1), the Personal Data Protection Act (ZVOP-2), the recommendations of the Chamber of Commerce and Industry of Slovenia (GZS) [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-3943","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/nikayajewelry.com\/en\/wp-json\/wp\/v2\/pages\/3943","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/nikayajewelry.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/nikayajewelry.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/nikayajewelry.com\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/nikayajewelry.com\/en\/wp-json\/wp\/v2\/comments?post=3943"}],"version-history":[{"count":4,"href":"https:\/\/nikayajewelry.com\/en\/wp-json\/wp\/v2\/pages\/3943\/revisions"}],"predecessor-version":[{"id":3947,"href":"https:\/\/nikayajewelry.com\/en\/wp-json\/wp\/v2\/pages\/3943\/revisions\/3947"}],"wp:attachment":[{"href":"https:\/\/nikayajewelry.com\/en\/wp-json\/wp\/v2\/media?parent=3943"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}