{"id":3991,"date":"2025-09-04T17:53:18","date_gmt":"2025-09-04T15:53:18","guid":{"rendered":"https:\/\/nikayajewelry.com\/pogosta-vprasanja\/"},"modified":"2025-12-11T20:12:10","modified_gmt":"2025-12-11T19:12:10","slug":"frenquently-asked-questions","status":"publish","type":"page","link":"https:\/\/nikayajewelry.com\/en\/frenquently-asked-questions\/","title":{"rendered":"Frenquently asked questions"},"content":{"rendered":"\t\t
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Frenquently asked questions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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  1. Orders & Delivery<\/b><\/li><\/ol>

    How can I place an order?<\/b>
    <\/span>You can place your order easily through our online shop. Choose your piece of jewelry, add it to the cart and follow the steps to complete your purchase. If you need any assistance, you can always contact us at <\/span>\u00a0sales@nikayajewelry.com<\/b>.<\/span><\/p>

    Which payment methods do you accept?<\/b>
    <\/span>We offer secure payment by credit card and via pro forma invoice (bank transfer). Your payment is protected and safe \u2013 your trust means everything to us.<\/span><\/p>

    How long does delivery take?<\/b>
    <\/span>For items in stock, delivery usually takes <\/span>2\u20135 business days<\/b>. For unique pieces and custom-made jewelry, the estimated production time is <\/span>4\u20136 weeks<\/b>. For more detailed information or specific delivery wishes, write to us at <\/span>sales@nikayajewelry.com<\/b>.<\/span><\/p>

    Do you offer free shipping?<\/b>
    <\/span>Yes, we offer <\/span>free delivery within Slovenia<\/b> for all orders over <\/span>EUR 150.00<\/b>.<\/span><\/p>

    Do you ship abroad?<\/b>
    <\/span>Yes, our jewelry also travels beyond borders. Shipping costs depend on the recipient\u2019s country. For detailed information, please contact us at <\/span>sales@nikayajewelry.com<\/b>.<\/span><\/p>

    How can I track my shipment?<\/b>
    <\/span>When your order leaves our atelier, you receive a confirmation email with shipping details and a tracking number. With this number, you can check the status of your package at any time on the website of the delivery service. Every piece is carefully and safely packed so it reaches you in its full brilliance.<\/span><\/p>

    1. Products & Materials<\/b><\/li><\/ol>

      What materials is your jewelry made of?<\/b>
      <\/span>At NIKAYA we work only with precious metals such as gold and silver. Diamonds and gemstones are selected with the greatest care, because we believe in beauty that lasts.<\/span><\/p>

      Do you use natural diamonds and other gemstones?<\/b>
      <\/span>At NIKAYA we believe in the authentic beauty of nature, so we use exclusively <\/span>natural diamonds and gemstones<\/b>, carefully sourced from trusted suppliers. Each stone carries its own story and is certified by recognized gemological institutes, which guarantees its quality, clarity and origin. In this way your jewelry becomes not just an adornment, but an eternal legacy.<\/span><\/p>

      As a boutique goldsmith, we can adapt to your wishes and, if you explicitly request it, we can also create jewelry with <\/span>lab-grown diamonds<\/b>. Share your wishes with us at <\/span>sales@nikayajewelry.com<\/b>.<\/span><\/p>

      Are your diamonds and gemstones certified?<\/b>
      <\/span>Yes. Our diamonds are certified by renowned gemological institutes (GIA, IGI, etc.), which confirm their authenticity and quality. For smaller diamonds and other gemstones (up to 0.15 ct), we also issue our own <\/span>certificate of authenticity<\/b>, which includes confirmation of the gemstones used.<\/span><\/p>

      What is a \u201cbrilliant\u201d?<\/b>
      <\/span>A brilliant is <\/span>not<\/b> a special type of diamond, but a type of cut. It is the most luminous and popular diamond cut, usually with <\/span>57 or 58 facets<\/b>. This particular cut allows light to disperse perfectly within the stone and shine in that characteristic fire and sparkle. So when we say \u201cbrilliant\u201d, we mean a diamond cut in a brilliant cut \u2013 the most prized and sought-after because it brings out all the beauty of the stone.<\/span><\/p>

      What is the difference between a diamond and a brilliant?<\/b>
      <\/span>A <\/span>diamond<\/b> is the gemstone itself \u2013 the hardest natural mineral in the world, created deep within the earth. It is the raw material, found in nature in various shapes and sizes. A <\/span>brilliant<\/b> is a diamond that has been cut in the special <\/span>brilliant cut<\/b> (57 or 58 facets). This cut is designed to draw the maximum amount of light and sparkle from the stone. In other words: <\/span>every brilliant is a diamond, but not every diamond is a brilliant<\/b>.<\/span><\/p>

      What determines the price of a diamond?<\/b>
      <\/span>The price of a diamond is defined by the internationally recognised <\/span>4C criteria<\/b>:<\/span><\/p>

      1. Carat (weight)<\/b> \u2013 The larger the diamond (measured in carats), the rarer and more valuable it is.<\/span><\/li>
      2. Cut (cut quality)<\/b> \u2013 The quality of the cut determines how beautifully the diamond sparkles. A perfectly proportioned brilliant cut reflects the most light.<\/span><\/li>
      3. Color (colour)<\/b> \u2013 The most valued are completely colourless diamonds that reflect a pure, white brilliance.<\/span><\/li>
      4. Clarity (clarity)<\/b> \u2013 The fewer inclusions and natural marks a diamond has, the more precious it is.<\/span><\/li><\/ol>

        In addition to the 4Cs, the price is influenced by:<\/span><\/p>

        • certificates (GIA, IGI, etc.),<\/span><\/li>
        • shape\/cut (princess, oval, emerald, \u2026),<\/span><\/li>
        • and the market (supply and demand for certain sizes and colours).<\/span><\/li><\/ul>

          What is a GIA or IGI certificate?<\/b>
          <\/span>A <\/span>GIA (Gemological Institute of America)<\/b> or <\/span>IGI (International Gemological Institute)<\/b> certificate is an official document confirming the authenticity and characteristics of a diamond or gemstone. It describes the stone according to the 4Cs (carat, cut, color, clarity), as well as its shape, measurements and any special features. This certificate is your guarantee that the diamond you choose is not only beautiful, but has also been examined and graded according to the highest international standards.<\/span><\/p>

          Do you work with other gemstones and minerals as well?<\/b>
          <\/span>At NIKAYA we can fully adapt to your wishes. You can choose from all types of gemstones and minerals \u2013 those that carry your most personal story.<\/span><\/p>

          How can I find the right ring size?<\/b>
          <\/span>On our website you will find a <\/span>ring size guide<\/b>. If you are unsure, we are happy to advise you and help you determine the perfect size.<\/span><\/p>

          Do you offer personalization?<\/b>
          <\/span>Yes \u2013 we create <\/span>bespoke jewelry<\/b>: engravings, unique shapes and combinations of gemstones that reflect your personal story. Your stories are limitless. Get in touch with us and we will be delighted to guide you through the process.<\/span><\/p>

          What does the gold mark 585 and 570 mean?<\/b>
          <\/span>This mark tells you how much pure gold is contained in the alloy.<\/span><\/p>

          • Gold <\/span>585<\/b> means that the alloy contains <\/span>58.5% pure gold<\/b>, the rest are other metals (silver, copper, palladium, \u2026) that provide strength and colour. This corresponds to <\/span>14-karat gold<\/b>, loved because it combines beauty and durability.<\/span><\/li>
          • Gold <\/span>570<\/b> means that the alloy contains <\/span>57% pure gold<\/b>.<\/span><\/li><\/ul>

            Both purities are suitable for jewelry; the choice depends on your preference. 585 is slightly more resistant for everyday wear, while higher gold content gives an even richer feeling of luxury.<\/span><\/p>

            What does the mark 925 mean?<\/b>
            <\/span>The mark <\/span>925<\/b> refers to silver and means that the alloy contains <\/span>92.5% pure silver<\/b> and <\/span>7.5% other metals<\/b> (most commonly copper). This alloy is known as <\/span>sterling silver<\/b> and is the internationally recognised standard for high-quality silver jewelry.<\/span><\/p>

            The addition of other metals makes silver harder and more suitable for everyday wear, since pure silver (999) is too soft for jewelry making.<\/span><\/p>

            What is rhodium plating?<\/b>
            <\/span>Rhodium plating is a process in which jewelry made of white gold or silver is coated with a micro-layer of <\/span>rhodium<\/b>, a precious metal from the platinum group. This thin layer gives the jewelry a beautiful bright white shine, protects it from scratches and oxidation, and creates a luxurious look.<\/span><\/p>

            Over time the rhodium layer can wear off, so we recommend occasional re-plating to keep your jewelry radiant and timeless.<\/span><\/p>

            Can you add an engraving to a ring?<\/b>
            <\/span>Yes, with great pleasure. Engraving is a beautiful way to add a personal touch to your ring \u2013 a name, date, short message or symbol that holds special meaning for you. Each engraving is executed carefully and can be tailored to your wishes. This way the ring becomes not only a precious piece of jewelry, but also an intimate story you carry with you always. Simply share your idea with us at <\/span>sales@nikayajewelry.com<\/b>.<\/span><\/p>

            What if my ring size is not listed in the menu?<\/b>
            <\/span>No worries \u2013 if your size is not shown in the selection, just contact us. We can adjust almost every ring to your exact measurements so it fits perfectly. We will help you determine the right size and make sure your ring feels comfortable and elegant, as if it were made just for you \u2013 because it is.<\/span><\/p>

            1. Care & Warranty<\/b><\/li><\/ol>

              How should I properly care for my jewelry?<\/b>
              <\/span>We recommend storing your jewelry in a soft box and occasionally cleaning it with a jewelry polishing cloth. Avoid contact with aggressive cleaning agents and cosmetics.<\/span><\/p>

              Do you offer a warranty on your products?<\/b>
              <\/span>Yes. Every piece of jewelry comes with a <\/span>12-month warranty<\/b> on the quality of materials and workmanship from the date of purchase. Mechanical damage, improper use or use contrary to the manufacturer\u2019s instructions are not covered by the warranty.<\/span><\/p>

              What should I do if my jewelry loses its shine?<\/b>
              <\/span>Precious metal is a living, natural material that gets scratched and worn over time. You can bring your jewelry to <\/span>NIKAYA<\/b> for professional cleaning and restoration \u2013 and it will shine again like the very first day.<\/span><\/p>

              Why does silver tarnish?<\/b>
              <\/span>Silver is a noble metal that can darken over time due to the natural process of <\/span>oxidation<\/b>. When it comes into contact with air, moisture, sulphur or even cosmetics and perfumes, a darker layer forms on the surface. This does not mean that the silver is of poor quality \u2013 quite the opposite, it is a sign that it is genuine silver. Tarnishing is completely natural and easily removed: you can clean the jewelry with a special silver polishing cloth, which you receive free of charge when purchasing in NIKAYA, or bring it to our atelier where we will professionally clean it and restore its shine.<\/span><\/p>

              1. Returns & Exchanges<\/b><\/li><\/ol>

                Can I return a product if I change my mind?<\/b>
                <\/span>Yes, you can return products within <\/span>14 days<\/b> in their original packaging. Unfortunately, returns are not possible for <\/span>unique and personalised pieces<\/b> made to order.<\/span><\/p>

                What should I do if the product is damaged upon arrival?<\/b>
                <\/span>Please inform us immediately. We will arrange an exchange or repair of the item.<\/span><\/p>

                How does a ring size exchange work?<\/b>
                <\/span>If the ring does not fit, send it back to us. After prior agreement, we will adjust it to the correct size whenever technically possible.<\/span><\/p>

                1. Special Questions<\/b><\/li><\/ol>

                  Do you also create custom made wedding and engagement rings?<\/b>
                  <\/span>Yes \u2013 this is one of our favourite stories. Together with you, we design a ring that carries the symbolism of your love.<\/span><\/p>

                  How long does it take to create a unique piece?<\/b>
                  <\/span>The production time depends on the complexity, but usually takes <\/span>4 to 6 weeks<\/b>. We will inform you of the estimated timeline when you place your order.<\/span><\/p>

                  Can you transform old gemstones into new jewelry?<\/b>
                  <\/span>Yes. With special care, we can remodel your existing gemstones and give them new life in a contemporary piece.<\/span><\/p>

                  Do you offer gift packaging?<\/b>
                  <\/span>Yes, every NIKAYA piece comes in a <\/span>complimentary, sustainable and elegant gift box<\/b>.<\/span><\/p>

                  Can I send an order as a gift?<\/b>
                  <\/span>Of course. We can ship your order directly to the recipient, together with a personal greeting card. Just let us know your wishes at <\/span>sales@nikayajewelry.com<\/b><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

                  Frenquently asked questions Orders & Delivery How can I place an order?You can place your order easily through our online shop. Choose your piece of jewelry, add it to the cart and follow the steps to complete your purchase. If you need any assistance, you can always contact us at \u00a0sales@nikayajewelry.com. Which payment methods do […]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-3991","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/nikayajewelry.com\/en\/wp-json\/wp\/v2\/pages\/3991","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/nikayajewelry.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/nikayajewelry.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/nikayajewelry.com\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/nikayajewelry.com\/en\/wp-json\/wp\/v2\/comments?post=3991"}],"version-history":[{"count":8,"href":"https:\/\/nikayajewelry.com\/en\/wp-json\/wp\/v2\/pages\/3991\/revisions"}],"predecessor-version":[{"id":4006,"href":"https:\/\/nikayajewelry.com\/en\/wp-json\/wp\/v2\/pages\/3991\/revisions\/4006"}],"wp:attachment":[{"href":"https:\/\/nikayajewelry.com\/en\/wp-json\/wp\/v2\/media?parent=3991"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}